Refund policy
At Vonnea, we want you to love your piece. If you are not completely satisfied with your order, we offer a 30-day return policy.
You have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- In its original packaging
- Free from damage, perfume, lotion, or signs of wear
- Accompanied by a receipt or proof of purchase
Items that do not meet these requirements may not be accepted for return.
How to Start a Return
To start a return, please contact us at:
Please include your order number, the item you would like to return, and the reason for your return.
If your return is approved, we will send you instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to the following address:
[INSERT RETURN ADDRESS]
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Vonnea is not responsible for returns lost in transit.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at:
Please include your order number and photos of the issue so we can evaluate it and make it right.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized jewelry
- Final sale items
- Gift cards
- Items that have been worn, used, altered, or damaged after delivery
- Items returned without original packaging
- Items sent back without first requesting a return
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
At this time, the fastest way to exchange an item is to return the original item and place a new order once your return is approved.
If you received a damaged, defective, or incorrect item, please contact us and we will help resolve the issue.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Questions
For any return-related questions, please contact us at: